Home > Canaan Online > Return policy
Your satisfaction with our product line is not enough...
we want you to be completely thrilled with your purchase!!


If, for any reason, you are not completely satisfied with the quality of the product, you can return any order (except custom orders) for refund or exchange within 30 days from the date received. no questions asked!
We certainly hope you will never need to return a product, but in the unlikely event that you do, following is our current return policy:

If you do need to return an item, please contact us at 1-800-599-2812, or send an email to info@canaan-online.com to request a return merchandise authorization. Once the returned item is received, we will refund your money or credit your account (less shipping cost), within 3 to 10 days of receipt of the item.

*Although we do have a 'no questions asked' return policy, it would be greatly appreciated if you would volunteer an explanation for your return. We are constantly striving to improve our product line and your feedback would greatly assist us in better serving you and other customers in the future.

How to return an order:

1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number, send us an email to info@canaan-online.com or call us to 1-800-599-2812

2. How to Package Your Return: Package all your items securely so it is one unified package ready for deliver. include the RMA number inside the package.

Please Note: You should NOT indicate on the package that it contains jewelry or other luxury-related items, as this invites theft. Please write on the package - Returned Item to sender.


3. Shipment and Insurance: The minimum return shipping method should be USPS First Class Mail with insurance and a signature required. Make sure that you can track your package. This will help guarantee that the package arrives at Canaan-online.com for quick and easy refunding.


4. Return Packages should be Mailed to
Canaan Online
Kibbutz Einat, P.O Box 0198
Zip code: 49910
Israel