Your satisfaction with our product line is not enough...
we want you to be completely thrilled with your purchase!!
If, for any reason, you are not completely satisfied with the quality
of the product, you can return any order (except custom orders) for refund or exchange within 30 days from the date received. no questions asked!
We certainly hope you will never need to return a product, but in the
unlikely event that you do, following is our current return policy:
If you do need to return an item, please contact us at 1-800-599-2812,
or send an email to [email protected] to request a return
merchandise authorization. Once the returned item is received, we will
refund your money or credit your account (less shipping cost), within 3
to 10 days of receipt of the item.
*Although we do have a 'no questions asked' return policy, it would be
greatly appreciated if you would volunteer an explanation for your
return. We are constantly striving to improve our product line and your
feedback would greatly assist us in better serving you and other
customers in the future.
How to return an order:
1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number, send us an email to [email protected] or call us to 1-800-599-2812
2. How to Package Your Return: Package all your items securely so it is one unified package ready for deliver. include the RMA number inside the package.
Note: You should NOT indicate on the package that it contains jewelry
or other luxury-related items, as this invites theft. Please write on
the package - Returned Item to sender.
3. Shipment and Insurance: The
minimum return shipping method should be USPS First Class Mail with
insurance and a signature required. Make sure that you can track your
package. This will help guarantee that the package arrives at
Canaan-online.com for quick and easy refunding.
4. Return Packages should be Mailed to
Kibbutz Einat, P.O Box 0198
Zip code: 49910