Home > Canaan Online > Shipping info
From where is my order shipped?
All the items on your order are packaged and shipped, fully insured by us, directly from Israel

What is the usual delivery time?
We use 2 shipping methods:
Registered Mail from the Post Office : Delivery within 15-21 business days
Express mail from the Post Office: Delivery within 5-8 business days.

How can I determine the shipping cost to my country?
Add the item(s) you intend to order to your shopping cart, enter the destination country and click on the calculate button. The shipping cost will be displayed for each shipping methods.

How can I track my order?
For express mail shipments: Go to 'my account' > 'Review orders / track packages' > View or change order. You will see the tracking number (example: EE108315502IL)
For USA customers: Visit www.usps.com and enter the tracking number at the tracking window.
For all other countries, please visit the Israeli postal service, or find your country postal service website.

For registered mail shipments: Unfortunately the Post Office does not offer a tracking service for Registered mail from Israel. Please allow 21 business days for delivery. If after that time you didn't receive the package, please contact our customer service department and we will assist you.

I didn't receive the package, what should I do?
 In the rare case of a lost package, please contact our customer service department via e-mail or phone. We will either re-ship your order or provide you with a full refund.

Please contact us at [email protected]