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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Your satisfaction with our product line is not enough...
we want you to be completely thrilled with your purchase!!


If, for any reason, you are not completely satisfied with the quality of the product, you can return any order (except custom orders) for refund or exchange within 30 days from the date received. no questions asked!
We certainly hope you will never need to return a product, but in the unlikely event that you do, following is our current return policy:

If you do need to return an item, please contact us at 1-800-599-2812, or send an email to info@canaan-online.com to request a return merchandise authorization. Once the returned item is received, we will refund your money or credit your account (less shipping cost), within 3 to 10 days of receipt of the item.

*Although we do have a 'no questions asked' return policy, it would be greatly appreciated if you would volunteer an explanation for your return. We are constantly striving to improve our product line and your feedback would greatly assist us in better serving you and other customers in the future.

How to return an order:

1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number, send us an email to info@canaan-online.com or call us to 1-800-599-2812

2. How to Package Your Return: Package all your items securely so it is one unified package ready for deliver. include the RMA number inside the package.

Please Note: You should NOT indicate on the package that it contains jewelry or other luxury-related items, as this invites theft. Please write on the package - Returned Item to sender.


3. Shipment and Insurance: The minimum return shipping method should be USPS First Class Mail with insurance and a signature required. Make sure that you can track your package. This will help guarantee that the package arrives at Canaan-online.com for quick and easy refunding.


4. Return Packages should be Mailed to
Canaan Online
Kibbutz Einat, P.O Box 0198
Zip code: 49910
Israel
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.